PRIVACY POLICY

Last updated: 20th September 2025

The Internal Innovation Company (“Tiico”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase our products, or engage with our consultancy services.

Who We Are

Tiico is a consultancy and innovation company based on the Isle of Wight, United Kingdom. We provide strategic advisory services, project management, and digital tools/templates.

For the purposes of data protection law, Tiico is the Data Controller of your personal information.

Information We Collect

We may collect and process the following types of information:

  • Personal details you provide: name, email address, phone number, business name, and payment details (if purchasing a product or service).

  • Communications: records of any correspondence with us (emails, messages, enquiries).

  • Transaction data: information about purchases you make (digital products or services).

  • Website usage data: IP address, browser type, pages viewed, and interactions with our website (via cookies and analytics tools).

How We Use Your Information

We use your information to:

  • Provide and deliver our services and products.

  • Process payments and issue invoices.

  • Respond to enquiries and provide customer support.

  • Send relevant updates, marketing communications, or newsletters (where you have consented).

  • Improve our website, services, and digital tools.

  • Comply with legal and regulatory obligations.

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to perform our obligations when you purchase services or products.

  • Consent – where you have opted in to receive marketing communications.

  • Legal obligation – to comply with UK law and accounting requirements.

  • Legitimate interests – to operate and improve our business (e.g., analysing website traffic).

Marketing

  • We may send you marketing emails if you have given your consent or if you are an existing customer (soft opt-in).

  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share information with:

  • Service providers (e.g., payment processors, IT support, cloud hosting).

  • Professional advisors (e.g., accountants, legal advisors).

  • Regulators or authorities where required by law.

All third parties we work with are required to keep your data secure and use it only for the purposes agreed with Tiico.

Data Retention

  • We keep your personal data only as long as necessary to fulfil the purposes described in this policy.

  • Client and transaction records may be retained for up to 6 years to meet accounting and legal obligations.

  • Marketing data is retained until you withdraw consent.

Data Security

We use appropriate technical and organisational measures to safeguard your personal data, including secure servers, encryption where applicable, and restricted access to information.

Your Rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the data we hold about you.

  • Rectification – ask us to correct any inaccuracies.

  • Erasure – request deletion of your data where we have no lawful reason to keep it.

  • Restriction – request limits on how we use your data.

  • Portability – request transfer of your data to another provider.

  • Objection – object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us (details below).

Cookies

Our website may use cookies to improve user experience, track site usage, and support analytics. You can manage or disable cookies through your browser settings.

International Transfers

If we transfer your data outside the UK/EEA (for example, using cloud providers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

Complaints

If you are unhappy with how we handle your data, please contact us first.
You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

The Internal Innovation Company (Tiico)
Email: founders@skyfarer.co.uk
Phone: 07498895703
Isle of Wight, United Kingdom